Q: “How far out should I book?”

A: As soon as you know you’ll need our services! We are so thankful to say that we are getting very busy and are booking up fast so it is best to reserve your spot for walks/drop ins/boarding ASAP.

Q: “How do I book boarding?”

A: Boarding can only be booked by emailing us at njpawprints@gmail.com or messaging us on Instagram. Please include how many dogs you have and the dates you are looking for and we will confirm our availability and send you an estimate for your stay. We require a 50% deposit for boarding stays. This deposit is non refundable within 48 hours of your stay. Regulars can feel free to text Maria or Jay to request boarding.

Q: “What should I bring for my dogs boarding stay?”

A: Anything to make them feel at home! We provide bowls and beds, but if you prefer to bring their bowls and bed you are more than welcome to. Please bring their food, any toys or treats, even a shirt or blanket that smells like you. If they sleep in a crate you are more than welcome to bring that as well.

Q: “Where will my dog sleep when boarding? / can I see your home before boarding?”

A: We encourage anyone interested in boarding to come by to see our home and do a meet and greet with your pup at that time. This way you can see where your pup will be staying and your pup can get familiar with us and their potential home for a few days. We have part of the house set up specifically for dogs to stay, set up with couches and dog beds for their comfort. They are also welcome to sleep on the couches in our Livingroom or in the bedroom with us!

Q: “What does a typical day look like when my dog boards with you?”

A: We try to stick as closely to your pups regular routine when at home, so if you have any special requests please let us know. The day starts with a potty break and breakfast. We then give your dog 45-60 minutes of rest for their stomachs to settle before starting any activities to avoid bloat. Throughout the day your dog will have plenty of playtime with our pups running around in our fully fenced in yard, as well as 1 on 1 playtime with us, or a long walk if you choose. They will end the night with dinner and one last potty break before bedtime.

Q: “Can you board my dog that doesn’t get along with other dogs?”

A: Absolutely! We have part of our house sectioned off for dogs who don’t get along with other dogs so they don’t have to see or interact with the other dogs in the house. They will still receive 1 on 1 playtime with us and long walks with us during the day.

Q: “Can you pick up and drop off my dog for boarding?”

A: Absolutely! We are happy to do pickup and drop off’s at your convenience for an additional $20 round trip. When inquiring about boarding please include that you are interested in us picking up/dropping off for the most accurate estimate.

Q: “Do you work with nervous/reactive pets?”

A: Yes! Owning a nervous pup of our own, we would never say no to working with nervous or reactive pets. At least one meet and greet is required before booking, each situation is different and the next steps would vary!

Q: “ Can I book through Rover?”

A: Of course! We understand some people may feel more comfortable to book though Rover, so we have our Rover accounts linked in our Instagram. Please know our prices on Rover are slightly higher due to Rover taking 20% of our earnings.

Q: “ What forms of payment do you accept?”

A: We only accept payments through our website, Rover, cash, Venmo or Zelle.

Q: “Do you charge extra on holidays?”

A: Yes, we charge an additional $5 for walks and drop ins on holidays and an additional $10 per night per dog for boarding. You would only be charged for the holiday nights that your pet stays with us.

example: If you board for 1 week over July 4th you would only be charged extra for the night of July 4th, not the entire week stay.

Holidays that include the extra fee are: Christmas Eve, Christmas Day, Thanksgiving, New Years Eve, Easter, 4th of July, MDW and Labor Day Weekend.

Q: “What is your cancellation policy?”

A: For Walks/ drop ins, cancellations within 24 hours of your booking are NON REFUNDABLE. Please know that when you book with us, we block off the day & time you reserve for you and your pets. While we understand things come up sometimes, if you cancel within 24 hours it is very unlikely we will be able to fill the spot you reserved. Any cancellations outside of 24 hours of your booking will be 100% refunded to you.

For Boarding, we require a 50% deposit at the time of booking and any cancellations within 48 hours are non refundable. For the same reason that it is unlikely that we will be able to fill the spot originally reserved for your pup. Any cancellations outside of the 48 hour window is 100% refunded to you.

Q: “What is your bathing process?”

A: We do offer bathing services! Working in a dog daycare for 3 years gave us both a lot of experience bathing dogs, Maria also use to work as a dog bather at a grooming salon! As of right now the only way for us to do baths would be by taking your pup to a local Pet Supplies Plus to use their tubs so you must be comfortable with is transporting your dog there. We have our own shampoos and conditioners we can use but if you’d like to supply your own you’re more than welcome to!

If you have any further questions please don’t hesitate to reach out VIA email or DM!